Shipping

Orders placed through our website can ONLY be shipped within Australia.

By specific arrangement we can also ship to select International locations, subject to product licensing and shipping limitations. If you require shipping outside of Australia, please contact us with the items you require and your location and we will advise if we are able to assist.

Orders are sent using the best delivery methods available for the size, weight, and attributes of the goods being shipped as well as the delivery destination. To accommodate the variety in consignments and destinations, we utilise Australia Post Parcel Post, Express Post, Fastway Couriers, Startrack and specialised Freight Companies. A signature will be required for most deliveries, so it is essential that you provide an address that has someone in attendance during business hours.

When you place an order, we will estimate shipping options for you based on the entirety of your order and your location. All available shipping options will be presented for your selection. In some instances you may be able to choose from up to 4 possible shipping options, while in other cases there may only be one option available.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.

Dispatch

We make every effort to keep reasonable stock holdings of most items, enabling us to ship, in most cases, within 3days of receipt of your order. There are, however, any number of reasons that can contribute to an item being unavailable at the time of shipping. If stock levels are insufficient to ship your order in a timely manner you will be advised and offered part shipments. If an item is unavailable from a manufacturer then you will be offered a refund for that item. You should expect to receive an automated email when your shipment has been dispatched.

Parcel Tracking

Australia Post Parcels under $10 are not tracked. All other shipments are given tracking numbers.  For ease of management, we are happy to track and followup on any parcels that have not been received in a timely manner. Please email us with your order number and we'll advise of your parcels progress.

Delivery Time Frames

Any delivery estimates provided are to be taken as a guide only and cannot be taken to be exact and should not be wholly relied upon. While we endeavour to work with you to meet your time frames, we cannot be responsible for external factors that may impact our ability to get a parcel to you as estimated. If your purchase is dependant on receiving your item by a particular day please contact us to discuss. 

Unsuccessful Delivery

If the delivery has been unsuccessful for some reason (ie. no-one was present to receive the parcel) you will be left with a calling card. This will contain the tracking/consignment number and a phone number to call to organise collection.

With parcels shipped by Australia Post and Fastway, you may be able to organise re-delivery at no extra charge. All other couriers and freighters will not redeliver and will require you to organise collection of the items from their nearest depot.

To avoid re-delivery charges or the inconvenience of having to collect your order please ensure that you provide a delivery address that has some-one in attendance during business hours. All parcels must be signed for and cannot be left unattended.

Missing Shipments

If you believe that your item has not arrived in a timely manner please contact us. Usually the item has simply been delayed in the delivery process and by notifying us, we can investigate and should be able to provide a better estimate of delivery.

Occassionally our investigations identify that a parcel has become lost in transit. Any claims against lost shipments can only be made once the parcel is officially declared lost by the relevant shipping company, which can take from a few days up to 2 weeks after the investigation is initiated. We understand that this can be a frustrating time and we ask for your patience while we work to address the issue.

Depending on the circumstances, lost shipments may be replaced or refunded.

Returns Policy

Returns can only be accepted when processed through the online system. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.

IF THE RETURN IS A RESULT OF RECEIVING A FAULTY OR INCORRECT PRODUCT:

Electrical Products: All electrical products are covered by a manufacturer’s warranty. If you have a faulty electrical appliance, please contact the manufacturer’s care line to complete a warranty claim. Returns of electrical products will only be accepted if you have been sent a product that does not match the description given at the time you purchased the item as per your legislated consumer rights.

All Other Products: Complete the returns process through your online account. A staff member from Aussie Pizza Supplies will contact you within 24hours to confirm collection of the goods. This will be paid for by Aussie Pizza Supplies. Where possible, the faulty or incorrect goods will be replaced, usually shipping within 48 hours of receiving the returns. If shipping is delayed, you will be notified in writing of an estimated delivery date. If Replacement is not possible, a refund of full purchase price will be issued. As shipping costs are calculated on complete orders, you will only receive a refund on the shipping if the returned item was the only product being purchased in that consignment.

IF THE RETURN IS FOR ANY OTHER REASON:

You may return most new, unopened items within 7 days of delivery. This excludes "Indent Only" items, which cannot be returned. Goods will only be accepted if returned in original condition with packaging, warranty cards and instruction manuals. If the item has been used in any way it will not be accepted and no credit will be issued. The purchaser will be responsible for return shipping costs. A 20% re-stocking fee applies and will be deducted from the original purchase price of the goods. No refund will be offered on the original shipping charges. Simply complete the returns process through your online account and organise return of the goods to us. Please note that we cannot be responsible for goods lost in transit back to us. You may wish to secure your shipment with registration.

You should expect to receive your refund within 4 weeks of returning your goods, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

FULL TERMS AND CONDITIONS

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